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3 month trial of telephone consulting
Posted on 1 Aug 2017
From August – November 2017 we are going to trial offering telephone consultations.
These can be booked in the same way as routine appointments. At the time of the scheduled appointment, the Doctor will call the number specified by the patient at the time of booking the appointment.
If the doctor feels that the patient actually needs a face-to-face appointment for an examination, the doctor will request that the patient calls reception and re-books for a face-to-face appointment.
Generally the telephone consultations would be advisable for:
- Giving information/advice
- Dealing with minor illness
- Follow-up–results, chronic disease(where the condition is stable), simple medication reviews, sick notes
Unfortunately the on-line access system does not allow differentiation between face-to-face and telephone consultations so we would request that you book on-line as you normally would, but then call reception so that they can change it to a telephone consultation and confirm the number that you would like to be called on.
Please do feedback to reception during this trial period whether you think it works well, or what could be done to improve the service.